RETURNS POLICY
Returns Policy
At MECATHECT, we want you to be confident with every purchase. If you need to request a return, we've made the process simple and straightforward.
How to Request a Return
To start a return:
- Click the Return Order button located in the website header.
- Enter your order details.
- Follow the on-screen instructions to submit your return request.
- Our team will review your request and contact you with the next steps.
Return Eligibility
To be eligible for a return:
- The request must be submitted within 3 days of receiving your order.
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Items showing signs of wear, washing, damage, or alteration will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Products returned after the eligible return period.
- Used or washed products.
- Items without original tags or packaging.
- Gift Cards.
- Clearance, Final Sale, or promotional items (unless received damaged or defective).
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please submit your return request immediately using the Return Order button and include clear photos of the issue. Our team will investigate and resolve your case as quickly as possible.
Return Approval
All return requests are subject to inspection and approval. MECATHECT reserves the right to decline returns that do not meet our return policy.
Refunds
Once your returned item is received and inspected, any approved refund will be processed to your original payment method. Processing times may vary depending on your payment provider.
Need Help?
If you have any questions regarding your return, please contact our support team.
Email: support@mecathect.com