Shipping policy

At MECATHECT, every order is carefully prepared to ensure it reaches you safely and in excellent condition. We work with trusted logistics partners to provide a reliable shipping experience across India.

Order Processing

• Orders are typically processed within 1–3 business days after payment is successfully confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During product launches, promotional events, or high-demand periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation along with your tracking details.

Shipping Time

Estimated delivery times:

• Metro Cities: 2–5 business days

• Other Locations: 3–7 business days

• Remote Areas: Delivery may require additional time depending on courier availability.

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional offers, including free shipping, will be clearly communicated on our website when available.

Order Tracking

Once your order is shipped, you'll receive a tracking number via email or SMS (where applicable). You can use this tracking information to monitor your shipment until delivery.

Delivery Information

Please ensure your shipping address, contact number, and other delivery details are accurate before placing your order.

MECATHECT is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed after the allotted attempts, the shipment may be returned to us.

Additional shipping charges may apply if reshipment is requested.

Damaged or Missing Packages

If your package arrives damaged, appears to have been tampered with, or is missing items, please contact us within 48 hours of delivery.

Please include:

• Your Order Number

• Clear photographs of the package and product

• A brief description of the issue

Our team will investigate and work towards an appropriate resolution.

Delays Beyond Our Control

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Extreme weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier network delays

We appreciate your patience and understanding in such situations.

International Shipping

Currently, MECATHECT ships within India only. International shipping may be introduced in the future.

Need Help?

If you have any questions regarding your shipment, delivery, or tracking information, please contact our customer support team. We're committed to ensuring your order reaches you as quickly and securely as possible.