shipping policy
At Mecathect, we’re committed to delivering your order quickly, securely, and efficiently. Please read our shipping policy below for full details on how we process and ship your orders.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with your tracking details.
During high-demand periods (such as product launches or sales), processing times may be slightly extended.
Shipping Time
We currently ship across India.
- Standard Shipping: 3–5 business days
- Express Shipping (if available): 1–3 business days
Delivery times may vary depending on your location and courier service availability.
Shipping Charges
- Shipping charges are calculated at checkout based on your location.
- We may offer free shipping on select orders or promotional campaigns.
Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS. Please allow up to 24 hours for tracking information to update.
Delays & Issues
While we aim to deliver within the estimated timeframe, delays can occur due to:
- Weather conditions
- Courier disruptions
- High order volumes
Mecathect is not responsible for delays caused by external courier partners, but we will always assist you in tracking your order.
Incorrect Address
Please ensure that your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Mecathect is not liable for packages marked as delivered by the courier. If you believe your package is lost or stolen, please contact the courier service directly or reach out to us—we’ll do our best to assist.
Contact Us
For any shipping-related questions or concerns, feel free to contact our support team:
📧 Email: connect.mecathect@gmail.com
📱 Response Time: Within 24–48 hours