Refund & Return Policy

At MECATHECT, we are committed to delivering premium-quality products and an exceptional shopping experience. If your order doesn't meet your expectations, we're here to help.

3-Day Return Window

Returns must be requested within 3 days of receiving your order. Unfortunately, we cannot accept return requests submitted after this period.

Eligibility for Returns

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.

• Include all original tags, packaging, and accessories.

• Be free from stains, damage, odors, or signs of use.

• Be accompanied by proof of purchase or order confirmation.

Items that do not meet these conditions may not be eligible for a return or refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

• Gift Cards

• Final Sale or Clearance items

• Products marked as non-returnable

• Items damaged due to misuse, improper care, or normal wear and tear

Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item

• Photos of the packaging (if applicable)

Once verified, we will arrange a replacement or refund at no additional cost.

Refund Process

After your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the amount to reflect in your account.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect. For all other cases, we recommend placing a new order after your return has been processed, subject to eligibility.

Return Shipping

If the return is due to a manufacturing defect, shipping error, or incorrect product sent by MECATHECT, we will cover the return shipping costs.

For returns requested for any other eligible reason, return shipping charges may be the customer's responsibility.

How to Request a Return

To start a return, please contact our support team with:

• Your Order Number

• Reason for the return

• Photos (if applicable)

Our team will guide you through the return process and provide the necessary instructions.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to help and ensure your experience with MECATHECT meets the highest standards.